Holiday Shipping Information
We do our best to ship all orders within 24 hours of placement, but during the holiday season we can get a little overwhelmed. Orders placed by noon on Tuesday, December 17th, should reach any mainland US destination in time for Christmas. For orders placed on our site by noon on Wednesday, December 18th, UPS should be able to reach the four closest zones to Chicago. Orders placed by noon on Thursday, 12/19, should reach the three closest zones, and orders placed by noon on Friday, 12/20, should reach the closest 2 zones (please refer to the UPS website to determine which zone you are in from our zipcode, 60201.) Orders placed with 2nd Day Air or faster up to Friday, December 20, or by Next Day Air by Monday 12/23, should arrive before Christmas, but cannot be absolutely guaranteed.
UPS will not be picking up or delivering packages from 12/31/2012 through 01/01/2013. Next Day packages picked up on 12/30 will be delivered on 12/31, but other shipments will not be delivered until 01/02/2014.
Please remember that only expedited UPS shipping methods, like 2nd Day or Next Day Air, have guaranteed delivery dates - all USPS and ground shipping times are estimates. If you have questions about the shipping times for your order, please call our shop at 847-328-3711.
For more information on UPS's holiday shipping schedule, please refer to the UPS website.
Please note that all products, unless otherwise noted, ship in RESEALABLE PLASTIC BULK BAGS. Our product is carefully packaged and shipped via UPS or USPS depending on the address.
Shipping destinations and methods
We ship to the United States, Canada and Mexico. International customs hassles make it too costly for us to ship to the rest of the world. We ship UPS to anywhere in the continental United States and ship USPS only to Mexico, Canada, Puerto Rico, Alaska, Hawaii and all P.O., APO, or FPO addresses.
When ordering a gift to be shipped to an address different from the billing address, you must include your name or the name of the giver in the gift message, even when the recipient is expecting the package. We cannot always look up the sender information, and people are suspicious of boxes of powder from anonymous senders.
We try to make our shipping prices affordable to our customers by basing our prices directly off of product weights and geographical distance. Our integrated system then checks with both UPS and USPS to get a real-time shipping quote. We add a small handling fee in order to cover the cost of packaging and labor. In order to figure out what shipping a given order will cost, please put the items in your cart and click checkout. Before you confirm the order, you will be provided with the exact cost to ship your order to you via our various shipping methods (UPS Ground, 2nd Day Air, USPS, etc).
Shipping one item
Our revised shipping system accommodates both UPS and USPS shipping options. While it is still more proportionally expensive to ship one or two items, small orders shipped via the Post Office are now available at lower rates. Bear in mind that the Post Office has rates by weight AND by volume, so orders containing only bagged spices, which fit into small flat-rate boxes, may be significantly cheaper than orders for jars of spices.
UPS shipping is very expensive (per product) when you only order one item. That is because you are paying the package fee for UPS no matter what you order, plus the handling fee. Here is an example. A one pound package going only one mile away costs $8.18 for shipping on our website, this is $6.18 to UPS plus our $2 packaging and handling fee. A two pound package costs $8.26 total, a three pound package costs $8.32, a four pound package costs $8.40, etc. So if you order one four ounce bag of something, you are paying $8.18 per product for shipping. If you order 24 four ounce packages, you are paying 34 cents shipping per product. If cost is an issue for you, it really makes sense to wait until you need several items. Or why not get a group order together with your family, neighbors or coworkers?
When will I receive my order?
UPS does NOT pick up on the weekend, therefore, all weekend (Friday afternoon through Sunday) orders REGARDLESS of shipping type will be processed on Monday. The Post Office is open on Saturday mornings, so we will attempt to get USPS orders placed Friday night shipped out on Saturday.
**Please note for 2nd Day or Next Day Air UPS packages, we must receive your order by noon (CST) for it to ship out the day you have ordered it. So,if you order after noon, the shipping day will be the following day. NEXT day orders will be delivered the next BUSINESS day after your order ships out. Please note, Saturday or Sunday are not considered business days. Similarly, TWO DAY AIR will arrive two BUSINESS days after your order ships out. For example, if you order a 2nd Day Air delivery at 3:00 p.m. on Wednesday, it will be shipped out via 2nd Day Air on Thursday. Which means, it will arrive on Monday. If you are confused, please call us at (312) 274-0378.
If there are any questions that you might have about our shipping operation, please feel free to Contact Us.