The Spice House is open for business. We have adapted with the circumstances to enhance safety for our employees, customers, and communities. Answers to most of the questions we have received are on this page. If you have other questions, please email firstname.lastname@example.org.
Our website is taking orders—more orders than at any time in our 63-year history. Most orders are handled within 48 hours. Flatpack orders received by noon CT ship the same day, seven days a week.
We are seeing delays in some shipments handled by UPS Ground and the USPS. Please check our Shipping FAQ for details.
If your order is urgent, please select a premium shipping option for guaranteed fulfillment within 24 hours:
- UPS 2nd Day
- UPS Next Day
Our stores are open. We encourage you to order ahead on our website and pick up at our stores in Chicago, Evanston, and Milwaukee. Click here for step-by-step instructions. You will receive an email when your order is ready. Please give us an hour or two to pack your order.
The Spice House is registered with the Food and Drug Administration and inspected by local health departments. We have always followed strict food safety standards. This includes documented procedures and required training for all employees. We updated our documented procedures in February to address new threats posed by COVID-19. Specifically, we have:
- Enhanced our already-aggressive sanitization procedures with additional focus on surfaces used for packaging and fulfillment.
- Implemented and enforced strict social distancing requirements.
- Issued face masks to all employees and required their use at all times.
- Discouraged the use of public transportation and made alternative arrangements for employee transportation.
To preserve social distancing we created a second shift at our warehouse. Rather than filling our building during daylight hours, we extended the day to make sure everyone has ample space at all times.
We cherish the relationships we have with so many wonderful home cooks, chefs, bakers, brewers, sausage makers, and picklers. We are keeping our company running for you. Your support means everything to us. Thank you for your patience as we fill every order carefully, safely, and with the utmost attention to quality.
We appreciate all of your kind emails, chats, and phone calls. You can help us out by liking and sharing our posts on Instagram and Facebook. You can communicate with us by emailing email@example.com. Use the Order Notes field at checkout to encourage our spice crew. Friendly notes make our day.
Please keep cooking.