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Frequently Asked Questions

 

What are you doing about COVID-19?

Please see our COVID-19 page for details.

 

Do you have sodium contents for your spice blends?

Yes, please visit our sodium contents page for more information.

 

Where can I find information about allergy concerns and ingredients?

Please visit our ingredients and allergy information page.

 

I ran out of a certain spice. Do you know a good substitute? 

Visit our spice substitutions page for answers.

 

How are the spices packed?

We offer glass jars and resealable bags.

  • Jars are sealed with foil to lock in flavor and lock out moisture. The easiest way to remove the foil seal is to puncture it with a butter knife and peel it off the jar. The cap is metal and stamped with our logo.
  • Bags are recycled Japanese kraft paper on the outside and high quality BPA-free laminate on the inside. We seal our bags before shipping to you. You can reseal with the zipper. Use scissors to make a clean cut above the zipper and below our seal.

 

What is the Flatpack?

The Flatpack is fresh spices with free shipping—always. Whether you need a single spice or hundreds of spices, shipping is always free, to US addresses, with the Flatpack. Each Flatpack contains a half cup of spice by volume, which makes the Flatpack a great option for refilling your half cup spice jars. Our gorgeous Flatpack bags are resealable and stand up on their own. All Flatpacks are listed here. Please see our shipping page for more information.

 

How does shipping work?

We’ve got a whole page for that. Please click here.

 

Do you ship to Canada?

You betcha. Please click here.

 

Can I place an order for pick up at a store?

You can place an order for free pickup at our Chicago store on Wells Street, our Evanston store on Central Street, and our Milwaukee Store on Old World 3rd Street. Place your order online and select "Pick Up" as the delivery method at checkout. You will receive an email when your order is prepared. Please give us 3 to 4 hours to fill your order. We hold pickup orders for 10 days. Any order not picked up after 10 days will be refunded. Please note, kosher orders are available only from our supervised Milwaukee location.

 

Can I add items to/change items in my order?

Once your order is placed, we are neither able to make adjustments to the products in the order nor the size, quantity...etc. of those items. Please email us at support@thespicehouse.com if you made a mistake on your order and we will work with you to get your intended items via our return policy (see below).

 

What shipping materials do you use?

We use 100% recyclable materials in our shipping materials. Jars ride in custom-made inserts to protect them from the violence of shipping. All shipping materials collapse with minimal effort for easy recycling.

 

Do you store my payment information?

No. All credit card information is processed securely by Shopify Payments. The Spice House does not store⁠—and cannot access⁠—your credit card information. In addition to all major credit cards, we also accept PayPal, Apple Pay, and Google Pay. We use two-factor authentication to enhance the security of every transaction.  Orders are charged in full at the time of purchase.

 

What is your return policy?

It is our goal for customers to be completely satisfied with their spice purchases. 

We are happy to accept a return for a refund within 30 days, with the original receipt, provided the packaging remains intact and sealed, without signs of tampering. Returns without a receipt may receive store credit. Please contact us at support@thespicehouse.com and we will be happy to assist you with the return process.

 

What is the best way to store spices?

Spices should be stored in airtight containers. Our jars and bags are good if they are properly stored. Air, heat, and light are the enemies of fresh spices. A dark cabinet or drawer will do. The worst place to keep your spices is above the stove because heat from the oven will destroy essential oils in the spices.

  

Are your spices kosher?

Our Milwaukee store is certified kosher by the Kosher Supervisors of Wisconsin. Customers seeking spices with rabbinical kosher certification should place their orders via our website and add a note during checkout requesting kosher spices. Additionally, you can call the Milwaukee Spice House and place orders with them directly. They can be reached at 414-930-4261.  At this time, kosher spices are not available for pickup from other locations.

 

Can I buy in wholesale quantities?

Yes. We sell to many restaurants, caterers, bakeries, etc. Click here to create an account.

 

Can I buy spices for corporate gifts?

Yes. And congratulations for having a great idea for an above average gift. Click here to tell us what you need.

 

What if I have more questions?

Contact us! You can reach us by phone, email, or chat. Click here for contact information.

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