Spice House shipping comes in three flavors:
We typically process orders within 24 hours, Monday-Saturday, though this can take longer during peak periods. When Premium Shipping is ordered we guarantee same-day processing for orders received by noon Central time, Monday-Saturday.
Delivery time for Free Shipping is harder to estimate. We use UPS SurePost®, which is a joint venture between UPS and the USPS. UPS collects the package from us, trucks it to your general neighborhood, and then hands it over to the Post Office for delivery to you. For many customers in urban areas, this is a fast and economical option. For some customers in rural areas and on the west coast, this can take a week or more.
We ship to Canada via USPS Priority Mail International. This is expensive and not exactly fast. We process Canadian orders as quickly as possible to expedite delivery up north. We do not ship to any other countries.
APO and FPO
We are delighted—honored, in fact—to ship our spices to APO and FPO addresses, wherever they may be in the world. These orders tend to get priority handling.
A week or so after you order, you will get an email from us asking how we did. If your spices are not amazing, then please let us know. If a jar broke, a bag came open, or an item is missing, then please say so. Pictures are especially helpful so we can learn from our mistakes.
You can email us anytime at email@example.com. You can also call us at 312-676-2414. We answer the phone seven days a week: 10 AM - 7 PM CT Monday-Friday and 10 AM - 5 PM CT on Saturdays and Sundays.